All full-price purchases (excluding the items below as well as all sale items) are eligible to be returned or exchanged within 30 days from delivery date.

For hygienic reasons earrings, underwear, socks, headwear, masks, bandanas, potted houseplants, water bottles, and hair accessories cannot be returned/exchanged. Swimwear and pet accessories will be subject to manual review refund and returns Team.

All sale/discounted items are FINAL SALE and cannot be returned/exchanged.

Price adjustment refunds on items that have decreased in price are available if you purchased the item up to 7 days prior to the decrease in price. Please contact us for your refund. The difference in price and applicable taxes will be refunded to the original payment method.

We are currently unable to offer exchanges.

Returns must arrive back to us in their original, unused, unaltered, and unwashed condition. All garments must be returned in their original protective packaging with the original tags and, if applicable, hygienic liners attached. All returns are subject to inspection before a refund is processed. Items that do not meet the above criteria or that are damaged in transit back to us may not be refunded.

At this time, we are only able to provide Return Labels for customers residing in the Australian Customers residing outside Australia are responsible for obtaining and paying for their own return shipping labels. We recommend that your return package is insured for its value, and that you retain your proof/receipt of shipping from the carrier as Soul Stuff is not responsible for lost or damaged returns.

For Australian customers if you choose to use our Return Label, shipping charges will be stated by our returns team and it will be deducted from your overall refund. Please note that we cannot refund the original shipping charges or the return shipping costs with the exception of faulty or incorrectly shipped items. We recommend that you retain your proof/receipt of shipping from the carrier.

A refund will be issued to the original form of payment once your return has been processed.

Depending on your payment method, credit card companies may take anywhere from 2 to 5 business days for a refund to post to your bank account. We recommend contacting your credit card company if you feel there is an issue. If you would like to inquire on the status of your return, please provide us with the tracking number and your order number.

Please allow up to 7 days to be processed for refund from receipt at our facility.

Current average response time is 1 to 3 business days for a response to your inquiry. We are available Monday to Friday, 10am-5pm (GMT+10).